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FAQ

Commercial cleaning questions answered.

The things people usually ask before getting started: our services, sustainability, safety, the app, and how pricing works.

Getting started

Use the contact form, email, or phone us. We'll schedule a free site walk-through and return a transparent quote, usually the same business day.

Most commercial contracts go live within 7 business days from quote acceptance. One-off cleans can be done within 48 hours depending on crew availability.

Napier, Hastings, Havelock North, Taradale, Flaxmere, Bay View, Clive, and the wider region. Outside the listed areas? Let us know, we travel for the right contract.

Both. We handle daily, weekly, fortnightly, monthly, and entirely custom schedules, as well as one-off post-construction, bond-end, and emergency cleans.

Services & scope

Commercial, industrial, window, carpet, floor care, disinfection, event, post-construction, building pressure washing, and consumables supply. See the Services page for detail on each.

Yes, every contract is built from your site's specifics: traffic patterns, sensitivities, frequency, scope, and budget.

Most commercial clients prefer early-morning, evening, or weekend cleans to keep disruption to zero, we run dedicated after-hours crews.

Yes. We can bundle a consumables programme into your contract so washrooms and kitchens never run out, managed against agreed pars.

Safety & compliance

All crew undergo background checks and induction training. We carry full public liability and employer liability insurance, with Certificates of Insurance available on request.

We're a Site Safe member with a documented H&S programme. JSAs are completed for higher-risk environments, and our incident rate is industry-leading.

Yes, including apple packhouses and food manufacturing, with full hygiene controls, food-safe chemistry, and contamination management.

Yes, on request. We'll forward a current COI for your records or your H&S management system.

Sustainability

Yes. Every product is selected for cleaning performance AND environmental safety. We prioritise biodegradable, low-VOC, and concentrated chemistry across every contract.

It means our full footprint, transport, products, waste, and energy, is independently audited, reduced where possible, and offset through certified NZ carbon projects. We were the first New Zealand cleaning company to achieve it, in 2021, and our current certification is valid to 2028.

The Clean Crew App

Our crew works from the crew app: they see the jobs list for the shift, check in at your site with face verification, and complete the site checklist with photos. You use the client app: it shows every job and its status, lets you request a service, and opens the completion report as soon as a job is finished.

The client app is where your team sees jobs, requests and completion reports. The completion report is also sent to you when the crew marks a job complete, so nothing is lost if you only check your messages.

Yes. Raise a request from the client app and follow it there, alongside every scheduled service and every request you have already made.

Pricing & contracts

Commercial cleaning prices depend on your property size, cleaning frequency, service scope, operating hours and any specialist requirements. We assess your site before providing a clear, tailored quote. Most contracts are fixed-fee monthly based on scope and frequency, with one-off jobs quoted per visit.

Standard ongoing contracts are three months minimum to allow your dedicated crew to settle in. After that, contracts roll on a month-to-month basis.

Scope changes are quoted transparently, you'll always see and approve the change before it lands on your invoice.

Yes, clients bundling two or more services (e.g. commercial + windows + carpet) benefit from blended pricing and a single supplier relationship.

Still have a question?

We're happy to talk through your specific situation. Most enquiries get answered the same business day.

Contact The Clean Crew