Terms & Conditions

These terms apply when you use the website run by The Clean Crew Limited (NZBN 9429041117811) and when you book or receive cleaning services from us. In these terms “The Clean Crew”, “we”, “us” and “our” mean The Clean Crew Limited, and “you” means the person or business using our website or services.

Ongoing contracts are usually covered by a written service agreement or accepted proposal. If anything in that agreement differs from these terms, the agreement applies. Our Privacy Policy forms part of these terms.

• Use the site lawfully and only for its intended purpose.
• Do not try to gain unauthorised access, introduce malware, overload the site or use automated tools to scrape its content.
• Text, photos, graphics, logos and The Clean Crew App screens on this site are owned by or licensed to us. You may view and share links to them, but not copy, republish or adapt them without our written permission.
• If you send us ideas or feedback, we may use them without any obligation to you.

You are responsible for any loss you cause us by misusing the website. We may suspend or block access to anyone who breaches these terms.

We work to keep this website accurate and up to date, but its content is general information only. Photos, app screens and examples may be illustrative. We do not promise the site will always be available or free of errors, and we may change or remove content at any time.

Links to other websites are provided for convenience. We are not responsible for their content or how they handle your information.

• Figures from our online estimator are a guide only. They are not an offer or a fixed price.
• A formal quote is based on the information you give us and, where needed, a site assessment. Unless it says otherwise, a quote is valid for 30 days.
• Prices are in New Zealand dollars and exclude GST unless stated. GST is added at the current rate.
• If the site, the scope or the information provided turns out to be different, we may adjust the price. We will always confirm any change with you before charging it.

A booking is confirmed once you accept our quote or proposal in writing (email is fine) or sign a service agreement. We then agree a site-specific scope, which sets out the tasks, frequency and times for each area. Any extra work outside that scope is charged separately once you have approved it.

• Safe access to the site at the agreed times, with power, water and adequate lighting.
• Up-to-date information about hazards, security systems, alarm procedures and any areas that are off-limits.
• Notice of anything that changes how or when we can clean, such as renovations or events.
• Secure storage for cash, valuables, confidential documents and fragile or high-value items, or a clear instruction on how to treat them.

If our team cannot get in at the scheduled time because of something within your control, we may charge for the visit.

Keys and access cards are recorded in a secure register and coded so they cannot be linked to your address. Alarm codes are shared only with the team rostered to your site. Everything is returned or deleted when the service ends. If a key or card is lost through our fault, we will cover the reasonable cost of replacing it or rekeying the affected locks.

We clean to the agreed scope every visit and check our work through The Clean Crew App. If something has been missed, tell us through the app, by email or by phone within 24 hours of the visit. We will come back and fix it at no cost, usually on the next working day or at a time that suits you.

Our teams take care around your property and we hold public liability insurance. If you think something was damaged during a clean, please report it within 48 hours, with photos if you can, and keep the item for inspection. We will look into it promptly and, where we are responsible, arrange a repair, replacement or fair payment.

We are not responsible for:

• existing damage, normal wear and tear, or items that were already faulty or poorly fixed;
• damage caused by following your written instructions or using products you supplied;
• fragile or valuable items that were not secured or flagged to us beforehand.

• One-off cleans: please give at least 48 hours' notice to cancel or make a major change. With shorter notice, we may charge for costs already incurred, such as rostered staff or materials ordered for your job.
• Ongoing contracts: notice periods for pausing, changing or ending the service are set out in your service agreement. If none is stated, either party may end the arrangement by giving 30 days' written notice.
• We may cancel or reschedule a visit for safety reasons, such as severe weather, a civil defence emergency or an unsafe site. We will let you know as early as we can and agree a new time.

• Regular services are invoiced monthly unless your agreement says otherwise.
• Payment is due by the 20th of the month after the invoice date, or as set out in your service agreement.
• If you query an invoice, let us know within 7 days and pay the undisputed part on time while we sort it out.
• If an account is overdue, we will send written reminders first. We may then pause services and pass reasonable debt collection costs on to you.
• Prices for ongoing contracts are reviewed annually. We will give you at least 30 days' written notice of any change.

We are a Site Safe member and meet our duties under the Health and Safety at Work Act 2015. Where we work on your site, we both have duties to the same workers, so the Act requires us to consult, cooperate and coordinate with each other. That means sharing hazard information, site inductions and emergency procedures. Safety data sheets for the products we use are available on request. Our team may stop work if they believe a task is unsafe.

Our cleaners are trained, inducted and employed or contracted by us. Some services may be delivered by an approved The Clean Crew franchisee or subcontractor, who works to the same standards and these terms. While we work for you and for 6 months after, please do not hire one of the team members assigned to your site directly without first talking to us.

Nothing in these terms limits any rights you have under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986 that cannot lawfully be excluded.

If you are acquiring our services for business purposes, you agree that the Consumer Guarantees Act 1993 does not apply, and that sections 9, 12A, 13 and 14(1) of the Fair Trading Act 1986 do not apply, to the extent the law allows. We both agree this is fair and reasonable, as required by section 43 of the Consumer Guarantees Act and section 5D of the Fair Trading Act.

To the extent permitted by New Zealand law:

• our total liability for any claim connected with our services is limited to the fees you paid us for the 3 months before the event that led to the claim;
• our total liability connected with your use of this website is limited to NZ$100;
• we are not liable for indirect or consequential loss, such as loss of profit, revenue, data or business opportunity.

These limits do not apply to loss caused by our fraud or wilful misconduct.

Neither of us is responsible for a delay or failure caused by events beyond reasonable control, such as extreme weather, flooding, earthquakes, civil defence or public health restrictions, or widespread power or network outages. We will keep you informed and resume normal service as soon as it is safe to do so.

If something is not right, please tell us first so we can fix it. If a dispute cannot be settled informally, either party may give written notice and we will meet, in person or online, within 10 working days to try to resolve it in good faith. If that does not work, we may agree to mediation before either party goes to the Disputes Tribunal or the courts. This does not stop either party seeking urgent relief.

• These terms are governed by New Zealand law, and the New Zealand courts have jurisdiction.
• If any part of these terms is found to be unenforceable, the rest still applies.
• If we do not enforce a right straight away, we have not given it up. A waiver only counts if it is in writing.
• Notices under these terms may be sent by email to the most recent address each party has provided.
• We may update these terms from time to time. The current version, with its date, is always on this page. Changes do not affect a booking already confirmed unless you agree.

For any questions about these terms, contact us at:

The Clean Crew Limited
Hastings, Hawke's Bay, New Zealand
Phone: 0508 4382 5326
Email: sales@thecleancrew.co.nz
NZBN: 9429041117811