Privacy Policy
Last updated 29 June 2026.
1. About this policy
This Privacy Policy explains how The Clean Crew Limited(“The Clean Crew”, “we”, “our”) collects, uses, holds, and discloses personal information in accordance with the New Zealand Privacy Act 2020.
2. Information we collect
We may collect the following information from you:
- Name, business name, role, and contact details (email, phone, address).
- Information about your premises and cleaning requirements.
- Communication history with us (email, phone notes, in-app messages).
- Site-specific photos and reports generated through The Clean Crew App.
- Information you provide when applying for a role with us.
- Basic technical data when you use our website (IP, browser type, referring URL) for security and analytics purposes.
3. How we use your information
We use personal information to:
- Quote, schedule, and deliver cleaning services to you.
- Communicate about jobs, schedules, invoices, and account matters.
- Provide service reports, photo documentation, and feedback channels.
- Improve our services and develop new ones.
- Recruit, hire, and onboard team members.
- Meet legal, regulatory, and health & safety obligations.
4. Sharing your information
We do not sell your personal information. We may share it with trusted service providers (e.g. payment processors, scheduling and reporting software, secure cloud storage) that help us run our business, under confidentiality and data-protection obligations. We may also disclose information if required by law.
5. Storage and security
Personal information is stored on reputable cloud platforms with encryption in transit and at rest. Access is restricted on a need-to-know basis. We retain personal information only for as long as we have a legitimate business or legal need.
6. Cookies and analytics
Our website uses minimal cookies for essential functions and aggregated, non-identifying analytics. You can disable cookies in your browser; some functionality may be reduced.
7. Your rights
You have the right under the Privacy Act 2020 to access and correct your personal information. Contact us at sales@thecleancrew.co.nz and we'll respond within 20 working days.
8. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page with the “last updated” date.
9. Contact us
Questions about this Privacy Policy or your personal information can be sent to:
The Clean Crew Limited
Hawke's Bay, New Zealand
Phone: 0508 4382 5326
Email: sales@thecleancrew.co.nz
NZBN: 9429041117811